Product/Service Information Disclosure
The Yamaha Group conducts advertising and promotions that accurately convey the details of products and services to customers. At the same time, we strive to provide accurate information related to our products and services in accordance with laws and regulations. We have stated these principles in our Compliance Code of Conduct.
Furthermore, the Group provides and discloses safety information in a timely and appropriate manner to ensure that the products, services, and facilities it offers do not have an adverse impact on the lives, health, or assets of people.
Appropriate Product/Service Information Disclosure
To ensure appropriate disclosure of information on its products and services, labeling confirmation processes have been incorporated into quality management systems.
Instruction manuals, catalogs, websites, and other accessible mediums provide basic information on products and services, such as specifications, as well as information on the safe use of these offerings in order to educate customers on safe usage methods and prevent accidents. In addition, we provide safety awareness information about school instruments and equipment on our corporate website and in catalogs.
Should a product defect or product- or service-related accident occur, the Company will notify the relevant authorities as legally required and promptly provide recall and other information necessary for ensuring customer safety in the appropriate manner. When such issues are deemed particularly serious or urgent, the Company will take the necessary steps to inform customers via the channels viewed as appropriate based on sales and usage trends. Such channels may include announcements via websites, press conferences, newspapers, specialized magazines, social media, direct mailings, and telephone calls.
In June 2020, Yamaha Corporation became aware of issues regarding the PA-300C AC adapter packaged together with its YDP-S51 ARIUS digital piano in which certain adapters would melt or emit smoke during use. Information regarding these issues is provided on the Company’s corporate website.
In addition, the Company has become aware of issues regarding the PA-300C AC adapter packaged together with its P-155 digital piano, MOTIF-RACK XS synthesizers, and DTX900 and DTX900M digital drums in which certain adapters would melt or emit smoke during use. Information regarding these issues was uploaded on the Company’s website in August 2021. This information includes details on a recall and free exchange program designed to prevent the occurrence of the aforementioned issues.
Legal Violation Regarding Labeling and Advertising
In fiscal 2022, no incidents of legal violations regarding product labeling were detected (cases of insufficient/inaccurate labeling despite meeting regulation/certification standards).
Product and service safety information regarding product defects can be found on the following website.
- Yamaha Group Sustainability Policy
- Yamaha Group Human Rights Policy
- Yamaha Group Diversity & Inclusion Policy
- Yamaha Group Environmental Policy
- Yamaha Eco-Products program
- Yamaha Group Purchasing Philosophy
- Yamaha Supplier CSR Code of Conduct
- Yamaha Group Timber Procurement Policy
- Yamaha Group Green Procurement Policy
- Yamaha Compliance Code of Conduct