FAQ

As entry to Innovation Road is by reservation only, please try to make reservations at least one day prior to your planned visit.

Please make reservations via the internet. You can make reservations from the Guide/Access page on our website. For same-day reservations, please contact us via telephone.

Please telephone us on (+81) 53 460 2010.

Innovation Road is open from Tuesday to Saturday. We are closed on Sundays, Mondays, public holidays, and on other days designated by Yamaha as holidays or maintenance days. For details, please see the Museum calendar.
There are three time slots for visits each day (10:00～12:00、12:30～14:30、14:45～16:45).

You can enter the museum at any time you wish, so long as it is within the time slot you have reserved. However, entry to Innovation Road is permitted up to 15 minutes prior to the end of each tour time slot. If you do not arrive by that time, your reservation will be canceled automatically, and you will not be able to enter the museum.

Unfortunately, to ensure that as many people as possible can visit, we limit reservations to one per person per day.
However, if there is an opening on the day in question, you may also visit in the next time slot. In this case, we would ask that you leave the museum temporarily and then wait for the next time slot.

Reservations can be made up to 90 days in advance, not including the day of your visit.

Please telephone us on (+81) 53 460 2010 for more information.

Unfortunately, even if you make the effort of visiting us, we will not be able to admit you if the museum has been booked or we have already reached our limit for reservations. Please call first to make a reservation and check whether it is possible to enter.

Although each person is different, on average many people find that approximately one hour is sufficient time for a visit. In some cases, those who wish to try out many instruments stay two hours.

To allow us time to clean the facilities, we have instituted a time slot system, with each slot lasting for two hours.

You may take photographs or videos, but please do not video or photograph the video content shown on the screens. Please also refrain from taking photographs or videos of Innovation Road staff or other visitors.

We have a limit of 50 visitors per time slot.

We have pianos, digital pianos, synthesizers, Electone organs, acoustic guitars, electric guitars, electric bass guitars, Silent violins, electric violins, Silent cellos, drums, digital drums, marimbas, mixers, and other musical instruments and equipment available for you to try. To prevent the spread of infection, we do not currently allow visitors to try wind instruments. Some musical instruments may not be available to try at times due to maintenance or for other reasons.

We offer tours guided by Innovation Road staff beginning at 10:10 am and 1 pm every Friday and Saturday. These tours take approximately one hour. For details, please refer to “Guide/Access.”
Audio guides in Japanese, English, Chinese, and Spanish are available for your use if you wish to tour Innovation Road at your own pace.You can use your smartphone to listen to the audio guide by scanning a QR code, or use one of the dedicated guide devices that can be borrowed free of charge at Innovation Road.

You can check the products available for viewing from the ”Display collection” page on this website.

We have two pushchairs and one wheelchair available. As only a limited number of these are available, it would help us if you could contact us in advance. Please telephone us.

Coin lockers are available in the lobby. Use of a coin locker costs 100 yen, but this money will be returned to you after you have finished using it.

There is no coffee shop or restaurant at Innovation Road. There are vending machines available in the lobby for your use. Please note that no eating or drinking is permitted in the museum, and thus we ask that if necessary, you do this before entering.

The following original items are available for purchase.

• Ballpoint pen 2,200 yen
• Three types of clear file folder (piano, string instruments, wind instruments) 300 yen each
• Six types of postcard (piano, violin, mixer, guitar, drums, saxophone) 100 yen each
• MD notepad 1,000 yen
• Three types of paper clips (piano, guitar, saxophone) 600 yen each  *The guitar clips have been sold out.
• Two types of musical instrument sticker (guitar, wind instrument) 300 yen each
• Keyboard film sticky notes 600 yen
• Three types of nanoblock building blocks (Venova, Silent Guitar, Sholkey) 1,000 yen each

*All prices are inclusive of consumption tax

Please use cash or QR payment to pay. QR payments accepted: PayPay, Rakuten Pay, au PAY, dBarai, Merpay, UnionPay, Alipay, WeChat Pay, J-coin Pay, Bank Pay, and HamaPay

We ask that you do not bring your pets with you when you visit. Your guide dog may accompany you.

Smoking is prohibited throughout the company premises, including inside Innovation Road.

<By car>
If you are using a car navigation system, setting “Hachiman station (“八幡駅” in Japanese) on the Entetsu railway line as your destination will bring you to the main gate of our premises. Note that setting Yamaha's address in your system will guide you to a different gate on the premises. There are Yamaha buildings on both sides of the road on which Hachiman station is located. Innovation Road is situated on the west side.

<By train>
Two minutes’ walk from Hachiman station on the Entetsu railway line.

<By taxi>
Approximately 8 minutes from JR Hamamatsu station.

Regardless of your method of transport, please call at the security checkpoint and then come to the reception counter.

There are visitor-only parking spaces available free of charge. You will find them to the right when entering from the main gate. Please ask about parking for bicycles.

Yamaha's piano factory in Kakegawa City offers tours.
For details, please see the Piano Factory Tour information website (only available in Japanese).
Alternatively, please telephone us at (+81) 537 24 8069.