Quality Assurance

  1. Quality Management System
  2. Quality Audit
  3. Quality Management Training

The Yamaha Group strives for quality improvement through the operation of a quality management system to ensure the production of high quality products and the provision of high quality services.
Quality policies and targets as well as important quality-related measures being implemented by the Yamaha Group are deliberated by the Quality Committee and then issued from the president and representative executive officer to operating divisions. Each business division sets its own division targets in line with the quality policies and objectives set by the president. The Yamaha Corporation Quality Assurance Division confirms whether each business division achieves its goals and monitors quality audits (refer to the next section.)
In the Quality Management Representative Conference, each division reports on its status and activities regarding quality, shares information, and reflects this in examinations of measures aimed at resolving common challenges.
Also, by regulating the consolidation of information regarding quality from every Group company to the Quality and Assurance Division of Yamaha Corporation through the Group Quality Management Policy, Yamaha aims to strengthen governance of quality management throughout the whole Group.

[ image ] Yamaha Quality Management System

The Site Acquiring ISO 9001 and TS16949 Certifications
(As of the end of March 2017)

ISO9001: acquired in seven business domains
ISO/TS16949: acquired in one business domain

Auditors of the Yamaha Corporation Quality Assurance Division conduct audits to check whether or not the quality assurance systems of each business division they are in charge of, as well as the quality of products and services, meet the standards required by Yamaha Group. While urging improvements if needed, the results of these audits are taken into account in improving the company-wide quality management system. On the other hand, each business division instructs and audits the factories they oversee, both inside and outside of Japan. Every effort is made to further enhance product quality.

The Yamaha Group’s personnel training system is comprised of expert training related to quality assurance, as well as training tailored to individual job positions. The goals of this system are to raise awareness and enhance skills with respect to quality management. In addition to existing quality engineering, and product safety development courses, the Yamaha Group is revising its quality assurance education system to encourage mid-level employees in the engineering field to acquire experience with quality related technologies in the future. The quality management education system will also be revised, aiming to raise the awareness of management.