Inquiries about Omnivocal
Please read this Support Policy, and if you agree to its terms, click “Agree and contact us” at the bottom of this page to proceed to the inquiry form.
Last update: November 5, 2025
Omnivocal offers Omnivocal Customer Support as a backup service to ensure that you can use Omnivocal with confidence for years to come.
Omnivocal has established the following Omnivocal Customer Support Policy for inquiries, which outlines the basic policy for the duration and content of support provided by Omnivocal.
Please review and understand this Support Policy before using Omnivocal Customer Support.
Please note that this Support Policy is subject to change without notice.
1. Services provided
- We will provide information on possible solutions to questions and problems that the average consumer may encounter during basic, ordinary use of the product.
- We troubleshoot unexpected behavior that may occur when using the product as specified in the manual.
- For customers who are considering the purchase of a product, we provide product specification information to aid purchase decisions.
- We provide guidance on the use (commercial and non-commercial) of characters accompanying the product and synthesized voices produced with the product.
- How to contact us
- Please read this Support Policy, and if you agree to its terms, click “Agree and contact us” at the bottom of this page to proceed to the inquiry form.
Enter the required fields, including your inquiry, and submit the contact form.
(*We do not accept inquiries through methods other than the contact form, such as phone, letters, or face-to-face support.) - Scope of support
- How to purchase and install the product
- How to operate the product as specified in the manual
- The product’s license
- Program defects in the product
- Use of characters and synthesized voices
- The following matters are outside the scope of support.
- Inquiries about functions integrated with Omnivocal
(This includes third-party products and functions that are integrated with third-party products, including integration with third-party DAWs (digital audio workstations) - Inquiries about behavior, operation, or issues in environments not covered by the product’s specifications
- Examples:
- Use on a computer that does not meet hardware requirements (e.g., insufficient RAM)
- Inquiries about computer environments where basic operations are being interfered with (e.g., frequent repeated OS freezes)
- Inquiries about computer environments where operations are not supported by the manufacturer (home-built computers, shop-original brand computers, etc.)
- Inquiries about OS (operating systems) where operations are not supported, or OS that are no longer supported by the vendor
- Inquiries about virtual environments and Boot Camp environments running on Apple devices
- Inquiries about environments using Windows System Restore, Mac Time Machine/Migration Assistant, or other image backups
- Inquiries about product versions that have not been updated with the latest updates provided by Omnivocal Customer Support
- Inquiries about tutorial and learning contents beyond the scope of Omnivocal's basic operations
(Please use books, learning content, or educational institutions for such needs.)- Examples:
- Inquiries about advanced production techniques in Omnivocal, such as how to create more human-like singing
- Inquiries about DTM (desktop music), basic knowledge regarding music production itself, know-how and techniques, and music theory
- Inquiries about basic functions and operation of the computer or OS itself
- Inquiries about basic operations and settings for the operating environment
- Inquiries about research and commentary on singing synthesis and other aspects of the product's algorithm and technology
- Inquiries about operations not originally intended by us for the use of our products (uses other than composing, arranging, etc.)
- Inquiries when you are using the product in violation of the end user license agreement (EULA)
- Inquiries in cases where we are unable to confirm the authenticity of the product
- Inquiries about defects or problems caused by customer negligence or misuse and coverage against loss
- Coverage for data corruption or loss
- Coverage for economic losses caused by malfunctions, etc.
- Coverage for time or economic losses spent on resolution or repairs
- Coverage for losses including lost profits, direct or indirect, and related incidental losses
- Any matter we deem to be beyond the scope of support
- Inquiries about functions integrated with Omnivocal
- Please note the following when using support.
- We may ask you to provide us with necessary information in order to respond to your inquiry.
We may not be able to provide appropriate support if we do not have sufficient information, such as when you do not provide us with information. - Once we receive your inquiry, we will confirm whether it is within the scope of support and respond in the order these are received.
However, depending on the nature of the problem or the situation, for example, if the problem is not reproducible or occurs only in a special environment, we may need time to resolve the problem, or we may be unable to provide appropriate support. - If a single inquiry contains multiple individual inquiries, we will handle each inquiry as a single case.
Therefore, please allow us some time to respond. Thank you for your understanding.
- We may ask you to provide us with necessary information in order to respond to your inquiry.
- Regarding technical ideas and proposals
- We are unable to accept proposals for technology or ideas (e.g., new products, ideas for improving existing products).
Please see the link below for details.
Suggestions for technology, ideas, etc.
https://www.yamaha.com/en/contact-us/#idea
- We are unable to accept proposals for technology or ideas (e.g., new products, ideas for improving existing products).
- Requests when making inquiries
- For inquiries about how to use Omnivocal, please read the relevant sections of the Omnivocal user manual before contacting us.
- Please apply the latest updater before contacting us.
Only the latest version is covered by customer support.
*If you choose to use an older version, you will not be eligible for support. - Please make sure that your environment meets the operating requirements before contacting us.
When the provider of the OS (operating system) on which Omnivocal guarantees operation ends its support, our support for running Omnivocal on that OS will also end.
- Closing of an inquiry
- • We will provide a solution or workaround to the problem if your inquiry is determined to be within the scope of our support.
In principle, a case is considered closed when we receive a resolution report from the customer. However, if no report is received, the case is considered closed once we have provided the information.
- • We will provide a solution or workaround to the problem if your inquiry is determined to be within the scope of our support.
- Contact point for other inquiries
- For inquiries about Steinberg's Cubase and Nuendo, please refer to the contact information below.
Steinberg
Steinberg’s support.
2. Handling of information
- The information entered in the inquiry form will be appropriately managed in accordance with the personal information protection policy of Yamaha Corporation.
- If you provide us with data in your inquiry, we will manage it appropriately in accordance with the Personal Information Protection Policy of Yamaha Corporation.
- Inquiries that do not contain personal information may be shared with related departments for the purpose of improving our products and services in the future.
- Please refer to the following page for our Personal Information Protection Policy.
Personal Information Protection Policy
Software Privacy Policy of Yamaha Corporation - The copyrights and other intellectual property rights of the information provided by Omnivocal Customer Support belong to Yamaha Corporation or the provider of such information.