CONSUMER WARNING ON INTERNET SALES
Yamaha Corporation of America (“YCA”) is the exclusive authorized United States importer and distributor of Yamaha musical instruments, including Clavinova® digital pianos. These electronic products have a sophisticated array of features, and YCA has determined that a satisfactory customer experience requires services (including product delivery and set-up, and after-sale service and support) that can only be provided by an authorized retail dealer. YCA thus sells Clavinova® digital pianos only through authorized dealers for sale via the dealer’s retail storefronts. If you are a resident of the United States, you can purchase a new YCA Clavinova® digital piano only through those authorized dealers. For the above reasons, it is not possible to purchase a Clavinova® digital piano over the Internet or on eBay from YCA authorized dealers.
Many non-authorized retailers attempt to trade on the valuable reputation of the Yamaha name. They offer for sale Yamaha musical instruments that are not meant to be used in the United States.
YCA is aware that instruments, including Clavinova® digital pianos, that are not meant to be sold in the United States are being sold over the Internet and on eBay. YCA is also aware that these sellers may claim these instruments are safe and/or covered by the manufacturer’s warranty, or may not disclose the absence of warranty coverage. Clavinova® digital pianos purchased on the Internet and on eBay, however, are not covered by YCA’s warranty, and pose safety issues for U.S. users.
Unauthorized instruments can be identified by any of the following:
Beware of any website, including eBay, that offers for sale new Yamaha Clavinova® digital pianos to residents of the United States. These sales are not authorized by YCA, and are not covered by YCA’s warranty.
If you purchase a Yamaha Clavinova® digital piano not designed for use in the United States, significant safety issues exist. Yamaha’s electronic products operate on normal alternating current and are designed for the specific requirements of the countries in which they are intended to be sold and used. The importation, distribution and use of such products not designed for the United States can result in (a) damage to the product, (b) damage to household wiring; (c) fire; (d) loss of insurance coverage and, in some jurisdictions (e) violation of municipal ordinances. In addition, any attempt to modify such products to enable them to operate on normal U.S. voltage and current may increase the above risks, and likely voids whatever non-U.S. warranty coverage, if any, as may have existed for the product.
If you purchase a new Yamaha product not designed for use in the United States, that product will not be covered by a warranty in the United States. Only YCA Authorized Dealers can provide new Yamaha products with warranty coverage valid in the United States. And, only YCA Authorized Dealers are trained to provide you with service and support before, during and after your purchase.
If you purchased (or know someone who purchased) a Clavinova® digital piano over the Internet or on eBay, we suggest that you contact the seller to attempt to return the product. Be advised that the seller cannot provide a product authorized for use in the United States, and may not accept the return of the product and/or provide a refund.
If you have any questions regarding the purchase of a Yamaha Clavinova® digital piano, please do the following: