Compliance

The Yamaha Group has positioned compliance among its most important management themes for fulfilling its responsibility to stakeholders and society and for achieving sustainable growth. We practice compliance management with a focus on ensuring strong legal compliance, adherence to social norms, and a high level of corporate ethics.
The Compliance Code of Conduct puts forth a code for guiding the actions of all members of the Yamaha Group as the foundation for compliance management. Since the establishment of the code in 2003, ongoing revisions have been implemented in reflection of changes in environmental and social conditions, and the code has been translated into multiple languages.

Education and Awareness-Raising Regarding Compliance Code of Conduct

The Yamaha Group publishes booklets that describe in detail the Compliance Code of Conduct in order to promote education and raise awareness regarding the code. In Japan, physical booklets are distributed and electronic booklets are made available via the Company intranet to allow all full-time and dispatch employees (including part-time employees with employment contracts) to review the content of these booklets at any time. These booklets are also used as tools for compliance training and for workplace training and education activities. Overseas Group companies utilize booklets prepared in the respective language based on the booklets available in Japan.

The Working Group for Compliance, an organization positioned within the Risk Management Committee, which is an advisory body to the president, is a central organization in the promotion of compliance. This working group discusses and decides on Groupwide compliance-related policies and measures. In addition, the working group is responsible for monitoring the activities of divisions and Group companies to ensure legal compliance and ethical operations.
Other measures for ensuring good compliance include internal education and training programs, employee questionnaires, and the development of compliance helplines, which are made available to full-time, dispatch, and other employees.

Compliance Promotion System

Working Group for Compliance Activities

Major Activities
Four meetings in fiscal 2021
Details
  • Confirmation of Groupwide compliance promotion status
  • Examination of measures for promoting Compliance Code of Conduct awareness
  • Enhancement and improvement of effectiveness of compliance helplines
  • Review of activities for preventing abuses of power, a priority activity theme for fiscal 2021, and discussion of themes for fiscal 2022

The Working Group for Compliance conducts regular monitoring of the status of compliance systems and compliance promotion at Company divisions and Group companies to ensure that the business activities of the Yamaha Group are ethical and legally compliant. Support for corrective actions is provided as necessary. Furthermore, employee questionnaires are conducted once every three years, the results are analyzed to identify any issues, and various measures are put in place to address the identified issues. Recent efforts based on questionnaire results include the enhancement of harassment prevention measures and the expansion of external compliance helplines.

Overview of Compliance Monitoring Activities
Scope Yamaha Corporation divisions and 48 Group companies
Details Reviews of compliance promotion systems, compliance helplines, and report numbers
Frequency Once per year
  • Note: Figures are for the questionnaire conducted in April 2020.
Overview of Employee Questionnaires
Scope Approximately 9,000 full-time and dispatch employees (including part-time employees with employment contracts) of Yamaha Corporation
Details Questions for tracking employee compliance awareness and conditions by organization
Frequency Once every three years
  • Note: The next questionnaire is to be administered in 2021.

Training and Education via Online Contents and Seminars

The Yamaha Group distributes accessible, easy-to-understand online compliance education contents for employees in Japan on a monthly basis. For example, employees in Japan are given access to Compliance News, which explains concepts in four-panel comic strips; Compliance Quizzes; and Compliance Mini-Tests. Available via the Company intranet, these contents allow users to efficiently learn about key compliance points in a short amount of time.
Training and education activities conducted amid the COVID-19 pandemic included e-learning programs on preventing power harassment administered to the employees of domestic Group companies. Three training sessions were held in fiscal 2021, and these sessions were attended by approximately 7,000 individuals.
In addition, three online training sessions were held for managers in fiscal 2021. Built on two-way interaction, these sessions were attended by 28 managers.

E-learning training on preventing power harassment
Online training session for managers

The Yamaha Group has established compliance helplines for addressing compliance-related consultations and reports. These helplines can be used to receive support via the internet, telephone, fax, email, or standard mail.
In Japan, cards detailing the contact information for these helplines are distributed to employees, and this information can also be found in Compliance Code of Conduct booklets and on posters displayed in Company facilities. We also promote awareness regarding these venues through questionnaires and during training sessions. Internal rules pertaining to the operation of compliance helplines include provisions to protect whistleblowers by stating that those reporting in earnest are not to suffer reprisal as a result of reporting. These helplines are available to full-time employees, dispatch employees, and contracted staff. They may also be used by the staff of subcontractors, sales agents, and other business partners as well as by others involved in the business activities of the Yamaha Group.
In March 2020, we established the Yamaha Compliance Hotline, a new external consultation venue for domestic Group companies operated by a subcontractor. Combined with the existing internal consultation venue and venue for consultation with an external legal firm, this made for three consultation venues available in Japan.
Overseas, helplines have been set up at 34 overseas Group companies, and Yamaha Corporation also provides global helplines offering support via the internet that are available in 16 languages.

Compliance Helpline System

Harassment, employment issues, and other work-related matters represented the majority of consultations and reports received as of March 31, 2021. Internal rules stipulate the process to be followed when consultations or reports are received. This process includes confirming the validity of the claims, determining whether legal violations took place, and taking any necessary corrective measures.
In fiscal 2021, no reports were received on incidents that constituted serious compliance violations with the potential to result in the Company being subject to massive fines or non-monetary sanctions for violating social or economic laws.

Number of Reports Received through Compliance Helplines
  Name Provided Anonymous Total
Fiscal 2016 19 7 26
Fiscal 2017 26 13 39
Fiscal 2018 34 13 47
Fiscal 2019 25 9 34
Fiscal 2020 54 12 66
Fiscal 2021 50 33 83
Fiscal 2020: 66 reports
Fiscal 2021: 83 reports