The Yamaha Group aims to achieve a high level of compliance management by conforming with laws and regulations while adhering to social norms and practicing good corporate ethics.
The Working Group for Compliance, an organization chaired by the executive general manager of the Corporate Management Unit and positioned within the Risk Management Committee, which is an advisory body to the president, is a central organization in the promotion of compliance. This working group discusses and decides on Groupwide compliance-related policies and measures. In addition, the working group is responsible for monitoring the activities of divisions and Group companies to ensure legal compliance and ethicality.
Other measures for ensuring good compliance include internal education and training programs, employee questionnaires, and the development of compliance helplines.

[ picture ] Compliance Promotion System
Compliance Promotion System

Working Group for Compliance Activities

Major Activities
4 meetings in fiscal 2020
  • Confirmation of Groupwide compliance promotion status
  • Review of activities during Compliance Improvement Month
  • Promotion of Compliance Code of Conduct understanding and confirmation of dissemination status
  • Expansion of external compliance helplines
  • Review of activities for preventing power harassment a priority activity theme for fiscal 2020, and discussion of themes for fiscal 2021

The Compliance Code of Conduct puts forth a code for guiding the actions of all members of the Yamaha Group. Since the establishment of the code in 2003, ongoing revisions have been implemented in reflection of changes in environmental and social conditions, and the code has been translated into multiple languages as part of our efforts to strengthen compliance management.

Publication of Compliance Code of Conduct Booklets

The Yamaha Group publishes and distributes to all employees in Japan (including part-time staff working under employment contracts and temporary staff) booklets that describe in detail the Compliance Code of Conduct. These booklets are used as work compliance manuals as well as education and training tools for compliance and on-the-job training. At overseas Group companies, booklets are prepared in the language of the given country based on the international booklets (Japanese- and English-language). Digital versions of all booklets are available on the Company intranet to be viewed at any time.

Education via Online Contents

The Yamaha Group uses accessible, easy-to-understand online contents to promote compliance education. For example, employees in Japan are given access to Compliance News, which explains concepts in four-panel comic strips; Compliance Quizzes; and Compliance Mini-tests. Available via the Company intranet, these contents are easy to understand and allow users to efficiently learn about key compliance points in a short amount of time.

Compliance Seminars

The Yamaha Group holds compliance seminars whenever necessary. In fiscal 2020, compliance seminars based on the priority activity theme for the year—prevention of power harassment—were held at domestic Group companies.
For example, a seminar by an external lecturer on the power harassment prevention knowledge required by management was held primarily for managers. In this seminar, the approximately 200 participants learned the difference between appropriate instruction of subordinates and power harassment.

[ photo ] Compliance seminar
Compliance seminar

The Working Group for Compliance conducts regular monitoring of the status of compliance systems and compliance promotion at Company divisions and Group companies to ensure that the business activities of the Yamaha Group are ethical and legally compliant. Support for corrective actions is provided as necessary.

Overview of Compliance Monitoring Activities
Scope Yamaha Corporation divisions and 48 Group companies
Details Reviews of compliance promotion systems, compliance helplines, and report numbers
Frequency Once per year
  • Note: Figures are for the questionnaire conducted in April 2019.

The Yamaha Group has established compliance-related consultation and whistleblowing helplines. Three helplines are available for domestic Group companies, the newly established Yamaha Compliance Hotline, an external consultation venue operated by a subcontractor, as well as an internal consultation venue and a venue for consultation with an external legal firm. These helplines can be used to receive support via the Internet, telephone, fax, email, and mail. For overseas Group companies, helplines offering support via the Internet have been available in 16 languages since 2017.
Cards detailing the contact information for these helplines are distributed to employees, and this information can also be found in Compliance Code of Conduct booklets and on posters displayed in Company facilities. We also promote awareness regarding these venues through questionnaires and during training sessions.
Internal rules pertaining to the operation of compliance helplines provide provisions to protect whistleblowers by stating that earnest reporters are not to suffer reprisal as a result of reports, and training is provided on the handling of reports.
Harassment, employment issues, and other work-related matters represented the majority of consultations and reports received as of March 31, 2020. Internal rules stipulate the process to be followed when consultations or reports are received. This process includes confirming the validity of the claims, determining whether legal violations took place, and taking any necessary corrective measures.
Compliance helplines are intended primarily for regular Yamaha Group employees and temporary employees, but we also allow contracted staff to seek consultation or make reports via these helplines.

Numbers of Reports Received through Compliance Helplines
  Name Provided Anonymous Total
Fiscal 2016 19 7 26
Fiscal 2017 26 13 39
Fiscal 2018 34 13 47
Fiscal 2019 25 9 34
Fiscal 2020 55 11 66