The Yamaha Group has positioned compliance among its most important management themes for fulfilling its responsibility to stakeholders and society and for achieving sustainable growth. We practice compliance management with a focus on ensuring strong legal compliance, adherence to social norms, and a high level of corporate ethics.
The Compliance Code of Conduct puts forth a code for guiding the actions of all members of the Yamaha Group as the foundation for compliance management. Since the establishment of the code in 2003, ongoing revisions have been implemented in reflection of changes in environmental and social conditions, and the code has been translated into multiple languages.

Education and Awareness-Raising Regarding Compliance Code of Conduct

The Yamaha Group publishes booklets that describe in detail the Compliance Code of Conduct in order to promote education and raise awareness regarding the code. In Japan, physical booklets are distributed and electronic booklets are made available via the Company intranet to allow all full-time and dispatch employees (including part-time employees with employment contracts) to review the content of these booklets at any time. These booklets are also used as tools for compliance training and for workplace training and education activities. Overseas Group companies utilize booklets prepared in the respective language based on the booklets available in Japan.

The Working Group for Compliance, an organization positioned within the Risk Management Committee, which is an advisory body to the president that is chaired by a managing executive officer, is a central organization in the promotion of compliance. This working group discusses and decides on Groupwide compliance-related policies and measures. In addition, the working group is responsible for monitoring the activities of divisions and Group companies to ensure legal compliance and ethical operations.

Other measures for ensuring good compliance include internal education and training programs, employee questionnaires, and the development of compliance helplines, which are made available to full-time, dispatch, and other employees.

Compliance Promotion System

Working Group for Compliance Activities

Major Activities
Four meetings in fiscal 2022
  • Confirmation of Groupwide compliance promotion status
  • Examination of measures for promoting Compliance Code of Conduct awareness
  • Enhancement and improvement of effectiveness of compliance helplines
  • Review of activities for preventing abuses of power, a priority activity theme for fiscal 2022, and discussion of themes for fiscal 2022

The Working Group for Compliance conducts regular (once per year) monitoring of the status of compliance systems and compliance promotion at Company divisions and Group companies to ensure that the business activities of the Yamaha Group are ethical and legally compliant. In 2021, compliance questionnaires were administered to domestic Group employees. These questionnaires are conducted once every three years. The results of questionnaires are used to analyze the awareness of domestic Group employees from the perspectives of compliance risks, and corporate culture. Moreover, organization-level analyses are performed. The results of these analyses are reflected in measures to address issues and reform our corporate culture.

Overview of Compliance System and Progress Monitoring Activities
Scope Yamaha Corporation divisions and 47 Group companies
Details Reviews of compliance promotion systems, compliance helplines, and report numbers
Frequency Once per year
  • Note: Figures are for the questionnaire conducted in April 2021.
Overview of Employee Questionnaires
Scope Approximately 8,500 full-time, seconded, and dispatch employees (including contract and part-time employees with employment contracts) of Yamaha Corporation
Details Questions for tracking employee compliance awareness and conditions by organization
Frequency Once every three years
  • Note: Figures are for the questionnaire conducted in October 2021.

Training and Education via Online Contents and Seminars

The Yamaha Group distributes accessible, easy-to-understand online compliance education contents for employees in Japan on a monthly basis. For example, employees in Japan are given access to Compliance News, which explains concepts in four-panel comic strips; Compliance Quizzes; and Compliance Mini-Tests. Available via the Company intranet, these contents allow users to efficiently learn about key compliance points in a short amount of time.

In light of the COVID-19 pandemic, training and education programs for domestic Group employees were conducted online or in small groups. Focuses of these programs included acquiring compliance-related knowledge, developing skills for instructing subordinates, and improving communication between supervisors and subordinates.

In fiscal 2022, rank-based human resource training was conducted eight times and attended by 301 participants, onboarding training for mid-career hires was held six times for 15 individuals, and other training programs took place seven times with 86 participants, making for a total of 21 trainings for 402 employees.

Compliance training for new employees (image provided by dot Co., Ltd.)
Compliance training for new managers
Harassment prevention training for managers

The Yamaha Group has established compliance helplines for addressing compliance-related consultations and reports. These helplines can be used to receive support via the internet, telephone, fax, email, or standard mail. Objective investigations are conducted to confirm the validity of any reports or consultations indicating potential compliance violations, and response and disciplinary measures are decided based on the findings of these investigations.

I n Japan, three helplines are available: the Yamaha Compliance Hotline, an external consultation venue for domestic Group companies operated by a subcontractor; an internal consultation venue; and a venue for consultation with an external legal firm. In addition, cards detailing the contact information for these helplines are distributed to employees. We also promote awareness and use of these venues through tools such as posters and booklets as well as during training sessions. Internal rules pertaining to the operation of compliance helplines include provisions to protect whistleblowers by stating that those reporting in earnest are not to suffer reprisal as a result of reporting. These helplines are available to full-time employees, dispatch employees, and contracted staff. They may also be used by the staff of subcontractors, sales agents, and other business partners as well as by others involved in the business activities of the Yamaha Group.

Overseas, helplines have been set up at 34 overseas Group companies, and Yamaha Corporation also provides a shared Group helpline offering support via the internet that is available in 16 languages. In 2021, the establishment of dedicated helplines at overseas Group companies was advanced to improve the effectiveness of the consultation venues of these companies. Moreover, representatives from overseas Group companies were instructed to promote awareness regarding these helplines among employees, and the implementation status of hotlines was monitored.

Compliance Helpline System

[ image ] Compliance Helpline System (Domestic)
[ image ] Compliance Helpline System (Overseas)

Harassment, employment issues, and other work-related matters represented the majority of consultations and reports received as of March 31, 2022. Internal rules stipulate that appropriate response measures are to be taken when consultations or reports are received. These measures include confirming the validity of the claims, determining whether legal violations took place, and taking any necessary corrective measures.

In fiscal 2022, no reports were received on incidents that constituted serious compliance violations with the potential to result in the Company being subject to massive fines or non-monetary sanctions for violating social or economic laws.

Number of Reports Received through Compliance Helplines
  Name provided Anonymous Total
FY2018 34 13 47
FY2019 25 9 34
FY2020 54 12 66
FY2021 50 33 83
FY2022 44 43 87
Fiscal 2021: 83 reports
[ image ] Fiscal 2021: 83 reports
Fiscal 2022: 87 reports
[ image ] Fiscal 2022: 87 reports