CSR Management Promotion Plan

  1. CSR Management
  2. Organizational Governance
  3. Human Rights and Labor Practices
  4. The Environment
  5. Fair Operating Practices
  6. Consumer Issues
  7. Community Involvement and Development

CSR Management

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
PDCA activities to promote CSR
  • Listed CSR promotion conditions (progress management and disclosure)
  • Developed Strategic CSR Themes
  • Set goals for CSR promotion and manage progress of achievements
  • Conduct promotion system for Strategic CSR Themes
Ensuring penetration of CSR throughout the Group
  • Upgraded CSR website (renewed top page and introduced new Web PDF download page)
  • Sent information via Intranet (in-house activities, examples of other companies, topics)
  • Implemented CSR seminars (products, service themes)
  • Implemented e-learning for CSR Report
  • Examine how to improve CSR website usability
  • Strengthen distribution of information via the Intranet
  • Implement seminars and e-learning

Engagement with Stakeholders

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Developing a system that reflects stakeholders’ input
  • Confirmed the status of communications with stakeholders
  • Discussed CSR activity results and future direction with experts and NGOs
  • Discuss Strategic CSR Themes with experts and NGOs

Corporate Governance

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Reinforcing the corporate governance system
  • Formulated corporate governance policies
  • Maintained/Improved corporate governance system based on the policies
  • Continued appropriate operation of the Board of Directors and the Board of Auditors
  • Maintain/Improve corporate governance system based on the policies
  • Continue appropriate operation of the Board of Directors and the Board of Auditors
Strengthening internal control
  • Followed up on conformity to policies by thorough monitoring and remedial actions
  • Promote improvements to and strengthening of Group governance

Compliance

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Thorough observation of the Compliance Code of Conduct within the Group
  • Held periodic Compliance Subcommittee meetings
  • Total of approximately 300 employees attended legal training programs
  • Held compliance seminars
  • Prepared revision of Code of Conduct
  • Implemented compliance questionnaires
  • Consultation/Reports to head office Help Line: 26 cases
  • Hold periodic Compliance Subcommittee meetings (four times planned)
  • Publish revised Code of Conduct

Risk Management

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Strengthening the risk management system
  • Promoted the formation of business contingency plan (BCP) for business recovery; built entire system/process
  • Implemented business infrastructure recovery drill
  • Formed an emergency contact system
  • Promote improvement of workable company-wide risk management
  • Promote the formation of BCPs (spread to Group globally)

Information Disclosure and IR Activities

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting and expanding IR activities to enhance understanding of the Company
  • Held investor briefings
    • Results briefing (every quarter)
    • Individual investors briefing
    • Yamaha briefing for securities company staff
    • Business briefings for institutional investors/stock analysts
  • Upgraded website for investors
    • Renewed website top page for investors
    • Published annual report online version
etc.
  • Promote communication with investors
    • Conduct briefing sessions
    • Expand website for investors, etc.
  • Increase feedback of investor opinions to the management team

Promoting of Human Rights Awareness

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting human rights awareness throughout the Yamaha Group
  • Increased employee awareness by distributing information via the Intranet
  • Introduced research evaluation tool for impact on human rights
  • Continue to enlighten employees via the Intranet
  • Examine introduction of evaluation tool for impact on human rights

Initiatives Supporting Employee Human Rights

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting measures to prevent harassment
  • Promoted education and enlightenment of employees
  • Maintained appropriate operation of the hotline
  • Promote education and enlightenment of employees
  • Maintain appropriate operation of the hotline

Hiring and Employment

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Carrying out fair evaluations and treatment
  • Promoted fair evaluation and treatment
  • Improved personnel evaluation systems
  • Promote fair evaluation and treatment
  • Introduce new personnel affairs system

Human Resource Development Initiatives

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting purposeful, targeted education and training
  • Examined training systems in conjunction with personnel system reviews
  • Line-management training for introducing new personnel system
  • Streamline training systems in conjunction with personnel system reviews
Maintaining an environment for manufacturing and craftsmanship
  • Reinforced roles of manufacturing bases
  • Ongoing supervisor education (Japan) (advanced skills school, training center, etc.)
  • Implemented management training at overseas production sites and examined next measures
  • Ongoing promotion of passing on skills (From-To program, etc.)
  • Reinforce roles of manufacturing bases
  • Ongoing supervisor education (Japan) (same as column on left)
  • Review management training at overseas production sites
  • Ongoing promotion of passing on skills (From-To program, etc.)

Promotion of Diversity and Inclusion

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting employee diversity
  • Ongoing promotion of diversity management plans (Japan) (maintaining/improving ratio of women for managerial positions, promoting employment of foreign employees)
  • Formulated action plan for assisting women’s careers
  • Ongoing promotion of diversity management plans (Japan) (same as column on left)
  • Research at overseas Group companies (ratio of female employees, etc.)
Meeting employment requirements of society
  • Promoted employment of diverse human resources (Japan)
  • Promoted employment of people with disabilities and increased ratio of employees with disabilities (Japan)
  • Promote employment of diverse human resources (Japan)
  • Promote employment of people with disabilities and increase ratio of employees with disabilities (Japan)
  • Review the senior partner system (re-employment system after retirement)

Promoting a Better Work-Life Balance

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Improving work-life balance
  • Initiatives to reduce working hours (Go Home at the Same Time Day, taking paid leave days all together, etc.)
  • Developed and promoted work-life balance support systems
  • Provided employee education and enlightenment (published personal experiences/explanation of work-life balance support systems on intranet)
  • Initiatives to reduce working hours (same as column on left)
  • Streamline rehiring of employees that retired to care for elders
  • Expand rehiring system for person accompanying family on overseas assignment
  • Provide employee education and enlightenment (same as column on left)

Communication with Employees

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Enhancing communications between labor and management
  • Set up labor and management meetings and consultations (Joint Management Council, Company-wide Production and Sales Committee, Branch Office Employer-Employee Relationship Committee, Human Resources System Review Meeting, Allocation Committee, Work-Life Balance (WLB) Promotion Committee, Overseas Work Committee, etc.)
  • Set up labor and management meetings and consultations (same as column on left)
  • Promote labor and management communications in each Group company

Health and Safety

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Standardizing Group rules and activities
  • Group-wide standardization of rules
    • Safety and Health Basic Action Standards, Rules of traffic safety card
  • Distributed revised safety card to employees (Japan)
  • Promoted activities to anticipate safety (risk assessment activities)
    • Expanded dissemination to bases in Japan and overseas
  • Distribute Group-wide standards
    • Expand and thoroughly disseminate by translating into multiple languages and distributing to overseas sites
  • Expand activities to promote safety Group-wide (sites not yet included in Japan and overseas)
    • Risk prediction activities, risk assessment activities
Maintaining employee health
  • Promoted mental health care
    • Implemented education and awareness (sales offices)
    • Introduced support program for returning to Group workplace
  • Promote mental health care
    • Introduce stress check
    • Implement education for self-care

Environmental Management

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Establishing environmental management system
  • Maintained ISO 14001 certification at each facility
  • Applied Yamaha Environmental Management System (YEMS) throughout the entire Group
  • Maintain ISO 14001 certification at each facility
  • Apply Yamaha Environmental Management System (YEMS) throughout the entire Group
Maintaining environmental management capabilities
  • Implemented environmental education according to job and role
  • Held seminars for training internal environmental auditors and advanced training
  • Promote environmental education according to job and role
  • Hold training and skill improvement seminars for internal environmental auditors

Environmentally Friendly Products and Services

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Creating environmentally friendly products
  • Established internal standards and implemented in-house verification system for environmentally friendly products
  • Proactively conveyed information about environmentally friendly products to consumers
  • Sustainment of in-house verification system for environmentally friendly products
  • Increase in-house verified environmentally friendly products
  • Calculate and disclose greenhouse gases emitted while using products

Climate Change Mitigation and Adaption

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Reducing greenhouse gas emissions related to business activities
  • Continued ongoing efforts to reduce greenhouse gas emissions at facilities
  • Reduced energy consumption per unit at Japan production bases
  • Group-wide understanding of Scope 1 and 2 regulations regarding greenhouse gas emissions
  • Start trial to expand calculation scope (Scope 3)
  • Continue ongoing efforts to reduce greenhouse gas emissions at facilities

Prevention of Pollution

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Conducting thorough environmental management at manufacturing bases
  • Responded to further reinforcement of regulatory standards at overseas manufacturing bases
  • Reduced risk by securely enforcing environmental audits and remedial actions
  • Developed a road map that conforms with the Environmental Facility Management Standards for pollution prevention
  • Reinforce environmental management at overseas manufacturing bases
  • Comply with and promote the Environmental Facility Management Standards for pollution prevention
Promoting reduction and recycling of wastes
  • Maintained zero emission at Japanese production bases
  • Completed disposition of large and high-density PCB waste in Japan
  • Maintain zero emissions at Japanese production bases
  • Promote effective use of wastes

Conservation of Water Resources

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Conserving and effectively using water resources
  • Promoted water recycling at overseas manufacturing bases
  • Start water recycling by introducing new effluent treatment facility in Chinese factory
  • Promote water recycling at overseas manufacturing bases

Chemical Substance Management and Reduction

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Reducing the emission of chemicals from production processes
  • Implemented reduction activities based on Chemical Substances Usage Standards
  • Continue reduction activities based on Chemical Substance Usage Standards (especially for VOCs, activities to use alternative materials and reduce emissions)

Biodiversity Preservation Initiatives

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Using wood resources appropriately and effectively
  • Established items of legality and sustainability in Supplier CSR Code of Conduct
  • Started to confirm legality and sustainability of procured timber
  • Continue to check the situation of legality and sustainability (restart timber SAQ)
  • Expand to use of certified timber
Promoting forests preservation
  • Implemented maintenance of planting area in Indonesia (follow-up)
  • Implemented Enshunada coastal forest recovery
  • Examine upcoming forest preservation activities
  • Implement Enshunada coastal forest recovery

Protection of corruption

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Trough in preventing corruption and building a deterrence system
  • Created anticorruption commitment form for clients of Yamaha Music Gulf FZE
  • Local hearing held at affiliate companies in Indonesia
  • Prepare creation of guidelines
  • Exchange information with Group companies (especially overseas)

Responsible Participation in Politics

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Maintaining transparency with respect to participation in politics
  • Consolidated systems for preparatory conferences
  • Implemented auditor’s audits
  • Consistently apply systems for conferences, consultations and audits

Fair Trade Practice

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Strictly adhering to fair competition and building a deterrent system to eliminate anti-competitive behavior
  • Implemented laws and regulations training for Anti-Monopoly Act, etc. Held a total of seven times with 357 participants
  • Create guideline for Anti-Monopoly Act/Competition Law
  • Exchange information with Group companies (including overseas)

Promotion of Social Responsibility in the Value Chain

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting socially responsible procurement
  • Requested compliance for Yamaha Supplier CSR Code of Conduct
  • Requested implementation of self-check for Code of Conduct (first-tier suppliers of production bases in Japan)
  • Continue to request compliance to Yamaha Supplier CSR Code of Conduct
  • Request implementation of self-check system for Code of Conduct (firsttier suppliers at production bases overseas)

Respect for Property Rights (Protecting Intellectual Property)

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Managing and appropriately using intellectual property
  • Examined revising the regulations related to employee inventions
  • Researched intellectual property management situation in Group companies
  • Effectively managed intellectual properties owned by Yamaha
  • Implemented education and enlightenment activities, mainly about copyrights
  • Establish and manage regulations for handling intellectual properties (reinforce Group company structure)
  • Provide employee education and training on the appropriate use of intellectual properties
  • Effectively manage intellectual properties owned by Yamaha

Product Information Disclosure

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Appropriately disclosing information on the safety of products and services
  • Renewed safety enlightenment information in sales catalogs for schools
  • Periodic review of safety enlightenment information

Ensuring Product Safety

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Ensuring product safety and taking immediate action when faced with a product safety issue
  • Prepared/Examined revision of the standards for enhancing risk assessment effectiveness
  • Redefined reporting routes when faced with an important quality problem (revised Group quality management policy)
  • Start to operate and effectively improve new standards for product risk assessment in development processes

Quality Assurance

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Strengthening the quality assurance system and quality management
  • Redefined Group-wide quality management system (revised Group-wide quality management policy)
  • Promoted creation of QMS in affiliated sales companies in Japan
  • Reviewed quality assurance training system
  • Define quality management requirements and streamline information to produce a QMS manual for affiliated sales companies and affiliated overseas businesses
  • Education in response to ISO 9001 2015 for QMS internal auditors
  • Re-build quality assurance training system
  • Promote reinforcement of safety management for customers in resort business

Sustainable Consumption

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Contributing to sustainability through products and services
  • Established internal standards and implemented in-house verification system for environmentally friendly products
  • Proactively communicated information related to product environmental features to consumers
  • Sustainment of in-house verification system for environmentally friendly products
  • Increase in-house verification of environmentally friendly products

Enhancing Products and Services

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting universal design
  • On-going promotion in Development and Design divisions
  • Implemented in-house seminar featuring universal design
  • Promote inter-division sharing of universal design and example applications, etc.
Proposing solutions for issues in society
  • In-house Seminar Held on the Theme "Developing Products and Services that Address Issues Facing Society"
  • Promote planning and development by including sustainability elements as quality goals

Improving Customer Satisfaction

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Improving customer satisfaction with products and services
  • Reinforced collection and utilization processes for market and consumer information in major markets
  • Promoted fostering the culture of understanding customer orientation
  • Continue to reinforce collection and utilization processes for market and customer information in major markets
  • Promote fostering the culture of understanding customer orientation, and expand target division

Initiatives for Improved Customer Response and Support

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Initiatives for improved customer response and support
  • Streamlined manual to thoroughly adhere to Group After-sales Service Management Policies
  • Streamlined/Operated global customer support system
  • Established/Operated after-sales service management system
  • Conducted technical service seminar, maintained and expanded Yamaha after-sales service network
  • Thoroughly adhere to Group After-sales Service Management Policies and improve compliance through monitoring
  • Streamline process of creating value in customer relationship

Personal Information Protection (Customer Data and Privacy)

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Preventing accidents by managing the personal information of customers
  • Monitored Yamaha Music Retailing (customer information management status)
  • Review manual including personal information management in information security framework (examine in information security working group)

Connection to Local Communities

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Building good relations with communities that are home to our offices and factories
  • Held periodic discussions with surrounding communities
  • Implemented summer festival for local residents at each base
  • Opened facilities and parking lots to local communities
  • Make ongoing efforts to communicate with communities that are home to our offices and factories
  • Make ongoing effort to participate in events organized by local governments and other organizations

Contributing to Regional Community Development

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Helping Regional community development
  • Contributed to community revitalization through musical events
  • Expanded programs helping communities that are home to our offices and factories
  • Continued ongoing support for creating communities through music
  • Contribute to community revitalization through musical events
  • Continue manufacturing classes for children and examine new programs
  • Continue ongoing support for creating communities through music

Promoting Music Culture (Promoting Initiatives through Sound and Music)

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Help promote and develop music culture
  • Examined/Provided services that are connected to school education
  • Promoted education support activities through music in emerging countries
  • Provide services that are connected to school education
  • Promote education support activities through music in emerging countries

Donations and Social Welfare Activities

Key Theme Results in Fiscal 2016 Plans in Fiscal 2017
Promoting donations and social welfare activities
  • Promoted employee volunteer activities (provided opportunities and proactively sent information via the Intranet)
  • Promoted regional welfare activities
  • Supported areas affected by disaster
  • Expand activities that help to foster employees’ voluntary spirit
  • Support areas affected by disaster and examine ways to support them