CSR Management Promotion Plan

  1. CSR Management
  2. Organizational Governance
  3. Human Rights and Labor Practices
  4. The Environment
  5. Fair Operating Practices
  6. Consumer Issues
  7. Community Involvement and Development
CSR Management
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
PDCA activities to promote CSR
  • Confirmed Strategic CSR Themes promotion, and implemented review by management
  • Progress management based on the CSR Management Promotion Plan
    *Applicable to all initiatives including Strategic CSR Themes
  • Promote Strategic CSR Themes based on the review by management
  • Evaluate increasing the sophistication of the CSR Promotion Plan (KPI configuration, achievement level assessment, etc.)
Ensuring penetration of CSR throughout the Group
  • Made the CSR website compatible with mobile devices
  • Disseminated information via the intranet
  • Implemented e-learning using the CSR Report
  • Promote understanding of SDGs making use of the Intranet, etc.
  • Reinforce dissemination of information via the intranet
  • Plan seminars and E-learning
Engagement with Stakeholders
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Developing a system that reflects stakeholders' input
  • Responded to issues identified in third-party opinions of the CSR Report
  • Implemented dialog between experts and executives
  • Confirm social requirements, and reflect in initiatives and disclosure
Corporate Governance
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Strengthening the corporate governance system
  • Appropriate operation of the Board of Directors and Board of Auditors
  • Reviewed governance system (move to company with nominating committee, etc., appointment of female directors, etc.)
  • Move to new governance system (transfer to company with nominating committee, etc.) and consolidate management
Development of internal control system
  • Promoted the development of an internal control system Initiatives to maintain work performance and efficiency Initiatives related to managing the risk of loss, etc.
  • Construction of an internal control system for use throughout the Group
  • Revision of internal control system policy
  • Promote the development of an internal control system Initiatives to maintain work performance and efficiency Initiatives related to managing the risk of loss, etc.
  • Construction of an internal control system for use throughout the Group
Compliance
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Thorough observation of the Compliance Code of Conduct within the Group
  • Published revised Code of Conduct
  • Operated Compliance Hotline appropriately (Consultation /Reports: 39 cases)
  • Ensure penetration and extension of revised Compliance Code of Conduct (create versions in various languages, study workshops at workplaces, etc.)
  • Plan and establish awareness promotion content on the intranet
  • Establish a Global Hotline where consultations in multiple languages can be accepted
Risk Management
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Strengthening the risk management system
  • Reorganized risk categorization, definitions, scenarios, and assessment
  • Developed BCP related rules, improved BCP (reflected results of drills)
  • Executed earthquake-resistance 3-year plan
  • Create overall risk management PDCA
  • Construct a global framework and system for BCP
  • Execute earthquake-resistance 3-year plan
Information Disclosure and IR Activities
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting and expanding IR activities to enhance understanding of the Company
  • Held investor briefings (results briefings, business briefings, factory/facility tours, individual interviews, visiting foreign investors, medium-term management plan briefings, company briefings for individual investors)
  • Collected and analyzed opinions of participants in briefings
  • Hold investor briefings, collect and analyze opinions of participants
  • Evaluate new IR projects
Respect for Human Rights
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting human rights awareness throughout the Yamaha Group
  • Implemented employee education and awareness promotion via the Intranet, etc.
  • Performed gap analysis between the Company's efforts and social requirements, and formulated execution plan
  • Develop policies based on global norms and requirements
  • Build framework for evaluation of impact on human rights
Promoting measures to prevent harassment
  • Education and awareness promotion for employees overall and the management class
  • Familiarization activities, and maintained appropriate operation of the hotline
  • Education and awareness promotion for employees overall and the management class
  • Familiarization activities, and maintain appropriate operation of the hotline
Promotion of Diversity and Inclusion
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting employee diversity
  • Partially implemented key measures in diversity management promotion plans (Japan) (evaluated female managerial candidate selection and development program, proactively hired foreign employees including recruiting activities overseas)
  • Publicly announced action plan for assisting women's careers
  • Investigated overseas group companies (number of managerial positions for men and women, etc.)
  • Ongoing implementation of key measures in diversity management plans (Implementation of female managerial candidate selection and development program, proactive recruitment of foreign employees, overseas group R&D, promotion of localization of development staff, etc.)
  • Investigate overseas group company employment status
Meeting employment requirements of society
  • Maintained ratio of employees with disabilities, streamlined work environment
  • Expanded scope of rehiring system for persons accompanying family on overseas assignment
  • Developed system for rehiring of employees who retired to care for the elderly
  • Reviewed aspects of treatment of senior partners (re-employment system after retirement) such as new establishment of allowance for working in remote areas
  • Promote employment of people with disabilities, streamline work environment
  • Operate and stabilize rehiring system
Promoting a Better Work-Life Balance
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Improving work-life balance
  • Implemented individual follow-up for employees who have difficulty in using paid leave days as preset company holidays*
    *Set up as measures to improve the rate of paid leave utilized
  • Implemented Go Home at the Same Time Day (A day when employees must leave company at a designated time)
  • Checked work hours more strictly (limited unpaid overtime work)
  • Thorough use of paid leave days for preset company holidays, and promote taking paid leave for 15 days or more per year
  • Implement Go Home at the Same Time Day
  • Thoroughly implement proper management of work hours making use of objective data
Communication with Employees
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Enhancing communications between labor and management
  • Set up labor and management meetings and consultations
  • Began dissemination of information transmission through in-house journals (ASEAN, China)
  • Set up labor and management meetings and consultations
  • Promote labor and management communication in Group (e.g. expanding ER activities)
Health and Safety
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Standardizing Group rules and activities
  • Developed foreign language versions (English, Chinese, Indonesian) of handy safety card and implemented education to promote dissemination
  • Expanded introduction of risk assessment activities to facilities
  • Implemented Group-wide safety and health monitoring
  • Review standards on personnel and goods (globally standardized)
  • Issue safety card in Malay, and implement education to promote dissemination
  • Expand introduction of risk assessment activities to facilities
  • Implement Group-wide safety and health monitoring
Maintaining employee health
  • Implemented awareness promotion for undergoing health checkups and 100% achievement of necessary follow-up measures
  • Introduced stress checks and implemented follow-up measures
  • Implement awareness promotion for undergoing health checkups and 100% implementation of necessary follow-up measures
  • Expand stress checks for employees assigned overseas
Human Resource Development Initiatives
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Fair evaluations and treatment, support for growth
  • Implementation of a new personnel system (Yamaha Corporation)
  • Conducted evaluation training for management
  • Consolidate operation of new personnel system
  • Conduct evaluation training for management
Promoting purposeful, targeted education and training
  • Enhanced management personnel training program (sales-related)
  • Train manufacturing and crafting personnel (core skill transmission, etc.)
  • Developed system for management and development of global management personnel
  • Develop Group personnel training systems
  • Train manufacturing and crafting personnel
  • Formulate plan for management and development of global management personnel
Environmental Management
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Establishing environmental management system
  • Maintained ISO 14001 certification at each facility
  • Applied Yamaha Environmental Management System (YEMS) throughout the Group
  • Expanded scope of targets for environmental performance data collection
  • Maintain ISO 14001 certification at each facility
  • Acquire new standards certification
  • Apply YEMS throughout the Group
Maintaining environmental management capabilities
  • Implemented environmental education in accordance with jobs and roles
  • Held seminars for training internal environmental auditors and advanced training
  • Promote environmental education in accordance with jobs and roles
  • Reorganize capabilities needs, and implement assessment
  • Train and improve skills of environmental auditors
Prevention of Pollution
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Environmental risk management
  • No environmental pollution accidents
  • Reinforced environmental management at overseas manufacturing facilities
  • Promoted observance of Environmental Facility Standards for prevention of environmental pollution, implemented environmental audits at eight facilities
  • Started efforts for low-density PCB waste disposal
  • Reinforce environmental management at overseas manufacturing facilities
  • Promote observance of Environmental Facility Standards for prevention of environmental pollution, implement environmental audits at eight facilities
  • Promote low-density PCB waste disposal
  • Update wastewater disposal facilities at domestic manufacturing subsidiaries
Chemical substance management and reduction
  • Continued reduction activities in accordance with the Chemical Substances Usage Standards
  • Introduced VOCs processing devices in China, reduced emission volume
  • Total discontinuation of dichloromethane at two facilities
  • Substitution of 80% of 1-bromopropane
  • Continue reduction activities in accordance with the Chemical Substances Usage Standards (especially for VOCs, activities to use alternative materials and reduce emissions)
Environmentally Friendly Products and Services
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Creating environmentally friendly products
  • Operated in-house standards for environmentally friendly products
  • Calculated and disclosed greenhouse gases emitted while using products
  • Implemented education for environmentally-friendly design
  • Enhance environmentally friendly products
  • Improve accuracy of calculation of greenhouse gases emitted while using products
  • Ongoing implementation of education for environmentally-friendly design
Use of Sustainable Resources
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Using wood resources appropriately and effectively
  • Implemented primary investigation of traceability and sustainability of procured timber
  • Created framework for timber tallying system
  • Started construction of a business model for sustainable use of African Blackwood timber
  • Improve rate of confirmation of legality at time of cutting trees according to in-house standards
  • Organize timber procurement standards, due diligence procedures
  • Confirm supply conditions of certified timber, evaluate use thereof
  • Investigate and select out issues for improvement of forestry management skills at local sites (African Blackwood)
Reduction and recycling of waste
  • Maintained zero emissions at Japanese production facilities
  • Maintain zero emissions at Japanese production facilities
  • Promote effective use of waste
Conserving and effectively using water resources
  • Started water recycling by installing new effluent treatment facilities in Chinese factories
  • Promoted water recycling at overseas manufacturing facilities
  • Checked water-related risks at all facilities of the Group
  • Promote water recycling at Chinese factories
  • Promote water recycling at Indonesian factories, reduce water use volume
Climate Change Mitigation and Adaptation
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Reducing greenhouse gas emissions related to business activities
  • Regarding greenhouse gas emissions,
    - Group-wide understanding of Scope 1 and 2 emission volumes
    - Implemented trial of expansion of calculation scope to Scope 3
  • Continued ongoing efforts to reduce greenhouse gas emissions at domestic and overseas facilities
  • Abolished use of sulfur hexafluoride, which has major potential warning value for global warming
  • Regarding greenhouse gas emissions,
    - Improve precision of calculations for Scope 3
    - Formulate medium-to-long term reduction plan for Scope 1 and 2
  • Continue ongoing efforts to reduce greenhouse gas emissions at domestic and overseas facilities
Biodiversity Preservation Initiatives
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting forests and natural environment preservation activities
  • Held Enshunada coastal forest recovery activities
  • Participated in activities to protect rare organisms
  • Implemented evaluation of impact on wetlands (WET analysis)
  • Enshunada coastal forest recovery activities
  • Participate in activities to protect rare organisms
Protection from Corruption
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Thoroughly preventing corruption, and building a deterrence system
  • Conducted surveys at domestic and overseas Group companies (54 companies)
  • Conduct surveys at domestic and overseas Group companies
  • Create Group-common guidelines
Responsible Participation in Politics
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Maintaining transparency with respect to participation in politics
  • Consistently applied systems for conferences, consultations and audits
  • Consistently apply systems for conferences, consultations and audits
Fair Trade Practices
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Strictly adhering to fair competition and building a deterrent system to eliminate anti-competitive behavior
  • Implemented laws and regulations training for the Anti-Monopoly Act, etc., with a total of 220 participants
  • Implement laws and regulations training for the Anti-Monopoly Act, etc.
Promotion of Social Responsibility in the Value Chain
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting socially responsible procurement
  • Self-assessment for first-tier suppliers (requested: total 4,044 companies, answered: total 3,981 companies, written confirmation of correction: 4 companies)
  • Implemented self-assessment at 76 new suppliers
  • Expressly stated observance of CSR Code of Conduct in master transaction agreement
  • Request self-assessment by new suppliers (at time of execution of contract)
  • Educate personnel in charge of procurement
Respect for Property Rights (Protecting Intellectual Property)
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Managing and appropriately using intellectual property
  • In-Group monitoring regarding handling of intellectual property
  • Hosted copyright seminars, lecture meetings
  • Effectively managed intellectual property owned by Yamaha
  • In-Group monitoring regarding handling of intellectual property
  • Internal education and awareness promotion for proper use of intellectual property rights of others (e.g. hosted copyright seminars, lecture meetings)
  • Effectively manage intellectual property owned by Yamaha
Product Information Disclosure
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Appropriately disclosing information on the safety of products and services
  • Improved safety awareness promotion information on websites (musical instruments overall, sound proof rooms)
  • Periodic review of safety awareness promotion information
  • Operate in-house provisions for proper information disclosure
Ensuring Product Safety
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Ensuring product safety and taking immediate action when faced with a product safety issue
  • Implemented “R-Map” methodologies for product safety risk assessment
  • Improve effectiveness of product safety risk assessment
  • Consolidate operation of product safety risk assessment standards
Quality Assurance
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Strengthening the quality assurance system and quality management
  • Education in response to ISO 9001 2015 for QMS internal auditors
  • Promoted reinforcement of safety management for customers (resort business)
  • Expand scope of application of Group quality management system
  • Review quality assurance training system
  • Promote reinforcement of safety management for customers (resort business)
Sustainable Consumption
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Contributing to sustainability through products and services
  • Certified over 300 products including retroactive certification for environmentally friendly products (Eco products)
  • Develop Eco products, and promote eco-labeling
Improving Customer Satisfaction
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Improving customer satisfaction with products and services
  • Improved collection of customer evaluation information in primary markets
  • Expanded divisions for fostering a culture of understanding customer orientation
  • Created design standards for improvement of usability
  • Improve process to reflect customer evaluations in products and services
  • Improve management of customer relationship services
  • Promote systematic expansion of efforts to foster a culture of understanding customer orientation
Initiatives for Improved Customer Response and Support
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Initiatives for improved and more uniform customer response and support
  • Established Group After-sales Service Management Policies Operation Manual
  • Expanded after-sale service quality management to manufacturing subsidiaries and operations subsidiaries
  • Monitoring of operation status of Group After-sale Services Management Policy and correction
  • Establish processes to create value in customer relationships
Personal Information Protection (Customer Data and Privacy)
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Preventing information leaks by managing the personal information of customers
  • Improved security for personal information management (preparation of storage facilities equipped with automatic encryption functionality)
  • Reinforce measures for prevention of leaks
  • Prevent recurrence of loss of terminal equipment
Enhancing Products and Services
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting universal design
  • Exhibited in UD Plus in Hamamatsu 2016
  • Test demonstration of "Omotenashi Guide" for support of making universal sound
  • Incorporated response to social issues into development policies
  • Promote introduction of Omotenashi Guide
  • Select UD recommendation items and include in provisions
Proposing solutions for issues in society
  • Development of applications for thin film displacement sensors (wearable devices in healthcare field, etc.)
  • Plan products and services based on important social issues such as SDGs
Connection to Local Communities
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Building good relations with communities that are home to our offices and factories
  • Held discussions with local communities at individual offices (information exchange sessions, etc.)
  • Participated in local activities (environmental preservation, social welfare)
  • Hosted piano factory tours, 9,400 participants
  • Hold ongoing discussions with local communities at each facility
  • Ongoing active participation in local activities
  • Host piano factory tours
Promoting Music Culture (Promoting Initiatives through Sound and Music)
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Help promote and develop music culture
  • Music Time program: introduced to 248 schools in three countries
  • Introduction of musical instrument education in Vietnam: launched recorder club activities in 10 schools
  • Hosted and participated in local music events including Hamamatsu Jazz Week
  • Music Time program: introduced to 500 schools in four countries
  • Introduction of musical instrument education in Vietnam: expand recorder club activities to 50 schools in three cities
  • Host and participate in local music events including Hamamatsu Jazz Week
Contributing to Regional Community Development
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Helping regional community making use of resources
  • Implemented Oto-Machi Project for Creating Musical Towns
  • Promoted maintenance of musical instruments in Central and South America, expanded training program for fostering repair specialists
  • Ongoing implementation of Oto-Machi Project for Creating Musical Towns
  • Ongoing promotion of maintenance of musical instruments in Central and South America, and ongoing expansion of training program for fostering repair specialists
Support that Helps Foster Future Generations
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Provision of study experience to children and youth
  • Implemented manufacturing classes: hosted 4 times, total 200 participants
  • Began provision of digital music classroom teaching materials such as "VOCALOID for Education," "Guitar Class," "Koto Class," etc.
  • Implement manufacturing classes and evaluate new programs
  • Plan and develop educational support contents
Donations and Social Welfare Activities
Key Theme Results in Fiscal 2017 Plans in Fiscal 2018
Promoting donations and social welfare activities
  • Expanded activities to foster a volunteer spirit amongst employees
  • Evaluated continuation of support and the ideal state of support for areas affected by disasters
  • Expand activities to fostering a volunteer spirit amongst employees
  • Evaluate continuation of support and the ideal state of support for areas affected by disasters