Sustainability Management Promotion Plan

Sustainability Management
Theme Results in Fiscal 2018 Plans in Fiscal 2019
PDCA activities to promote sustainability
  • Promoted Sustainability Priorities based on review of management
  • Progress management based on the promotion plan
    * Applicable to all initiatives including Sustainability Priorities
  • Take efforts based on a managerial review of Sustainability Priorities
  • Evaluate plans that take SDGs into consideration (KPI configuration, review Sustainability Priorities, etc.)
Ensuring penetration of Sustainability throughout the Group
  • Implemented e-learning to confirm understanding of sustainability (about 1,400 persons)
  • Implemented initiative to promote understanding of SDGs (seminars, intranet, posters, Group newsletters, etc.)
  • Promote understanding of SDGs and continue initiatives for penetration of information
  • Plan seminars and E-learning
Engagement with Stakeholders
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Developing a system that reflects stakeholders' input
  • Responded to issues identified in third-party opinions of the Sustainability Report
  • Implemented dialog between experts and executives
  • Confirm social requirements, and reflect in initiatives and disclosure
Corporate Governance
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Strengthening the corporate governance system
  • Transferred to new governance system (move to company with nominating committee, etc.) and stabilized its operation
  • Execute continuous initiatives to raise effectiveness of corporate governance
Development of internal control system
  • Promoted the development of an internal control system
  • Initiatives to maintain work performance and efficiency
  • Initiatives related to managing the risk of loss, etc.
  • Construction of an internal control system for use throughout the Group
  • Promote the development of an internal control system
  • Initiatives to maintain work performance and efficiency
  • Initiatives related to managing the risk of loss, etc.
  • Construction of an internal control system for use throughout the Group
Compliance
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Thorough observation of the Compliance Code of Conduct within the Group
  • Raised awareness of Code of Conduct in Japanese Group Companies
  • Operated Compliance Hotline appropriately (Consultation /Reports: 47 cases)
  • Planned and implemented awareness promotion content for the Intranet for Japanese companies
  • Implemented a global communications hotline which can be utilized in 16 different languages
  • Ensure penetration and extension of revised Compliance Code of Conduct (create versions in various languages, study workshops at workplaces, etc.)
  • Conduct training for internal communications hotline for overseas Group Companies
  • Survey employee awareness both domestically and overseas
Risk Management
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Strengthening the risk management system
  • Created overall risk management PDCA
  • Constructed global BCP system and framework
  • Executed earthquake-resistance 3-year plan
  • Create and advance overall risk management PDCA
  • Ensure the global framework and system for BCP takes root
Information Disclosure and IR Activities
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting and expanding IR activities to enhance understanding of the Company
  • Held investor briefings (results briefings, individual interviews, visiting foreign investors, company briefings for individual investors)
  • Collected and analyzed opinions of participants in briefings
  • Hold investor briefings (results briefings, business briefings, factory/facility tours, individual interviews, visiting foreign investors, company briefings for individual investors)
  • Collect and analyze opinions of briefings participants
Respect for Human Rights
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting human rights awareness throughout the Yamaha Group
  • Enacted “Yamaha Group Human Rights Policy”
  • Promoted human rights due diligence (established management items)
  • Implemented employee education and awareness promotion via the intranet, etc.
  • Promote human rights due diligence (create monitoring system)
  • Expand awareness promotion activities through e-learning, and seminars, etc.
Promoting measures to prevent harassment
  • Education and awareness promotion for employees overall and the management class
  • Issued notices regarding measures to prevent harassment
  • Familiarization activities, and maintained appropriate operation of the hotline
  • Education and awareness promotion for employees overall and the management class
  • Familiarization activities, and maintain appropriate operation of the hotline
Promotion of Diversity and Inclusion
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting employee diversity
  • Partially implemented key measures in diversity management promotion plans (Japan) (evaluated female managerial candidate selection and development program, proactively hired foreign employees including recruiting activities overseas)
  • Publicly announced action plan for assisting women's careers
  • Investigated overseas group companies (number of managerial positions for men and women, etc.)
  • Ongoing implementation of key measures in diversity management plans (Implementation of female managerial candidate selection and development program, proactive recruitment of foreign employees, overseas group R&D, promotion of localization of development staff, etc.)
  • Investigate overseas group company employment status
Meeting employment requirements of society
  • Maintained ratio of employees with disabilities, streamlined work environment
  • Expanded scope of rehiring system for persons accompanying family on overseas assignment
  • Developed system for rehiring of employees who retired to care for the elderly
  • Reviewed aspects of treatment of senior partners (re-employment system after retirement) such as new establishment of allowance for working in remote areas
  • Promote employment of people with disabilities, streamline work environment
  • Operate and stabilize rehiring system
Promoting a Better Work-Life Balance
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Improving work-life balance
  • Promoted use of preset company holidays and 15 days or more of paid leave a year
  • Implemented Go Home at the Same Time Day
  • Promoted proper management of work hours using objective data
  • Thorough use of paid leave days for preset company holidays, and promote taking paid leave for 15 days or more per year
  • Implement Go Home at the Same Time Day
  • Thoroughly implement proper management of work hours making use of objective data
Communication with Employees
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Enhancing communications between labor and management
  • Set up labor and management meetings and consultations
  • Dissemination of information transmission through in-house journals (ASEAN, China)
  • Set up labor and management meetings and consultations
  • Promote and grasp status of labor and management communication in Group (e.g. expanding ER activities)
Health and Safety
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Standardizing Group rules and activities
  • Reviewed standards on personnel and goods (globally standardized)
  • Issued handy safety card in Malay and promoted education to promote dissemination
  • Expanded introduction of risk assessment activities to facilities
  • Implemented Group-wide safety and health monitoring
  • Develop health and safety education program (multi-level education, education of new employees in Indonesia)
  • Expand introduction of risk assessment to production facilities in Japan and overseas, and provide support for the stabilization and self-sustainment of such activities
  • Implement Group-wide safety and health monitoring
  • Provide support for newly built factories (establish rules, system, plan, activities, etc.)
Maintaining employee health
  • Implemented awareness promotion for undergoing health checkups and 100% achievement of necessary follow-up measures
  • Introduced stress checks and implemented follow-up measures
  • Implement awareness promotion for undergoing health checkups and 100% implementation of necessary follow-up measures
  • Expand stress checks for employees assigned overseas
Human Resource Development Initiatives
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Fair evaluations and treatment, support for growth
  • Implementation of a new personnel system (Yamaha Corporation)
  • Conducted evaluation training for management
  • Consolidate new personnel system
  • Conduct evaluation training for management
Promoting purposeful, targeted education and training
  • Enhanced management personnel training program (sales-related)
  • Train manufacturing and crafting personnel (core skill transmission, etc.)
  • Developed system for management and development of global management personnel
  • Develop Group personnel training systems
  • Train manufacturing and crafting personnel
  • Formulate plan for management and development of global management personnel
Environmental Management
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Establishing environmental management system
  • Maintained ISO 14001 certification at each facility
  • Acquired ISO 14001:2015 certification in 2015
  • Applied Yamaha Environmental Management System throughout the Group
  • Expanded targets for environmental performance data collection
  • Maintain ISO 14001 certification at each facility
  • Ongoing operation of management systems for the entire Group Continue to apply Yamaha Environmental Management System throughout the Group
  • Determine EMS development policy at new overseas factories
  • Expand targets for collecting environmental performance data
Maintaining environmental management capabilities
  • Implemented environmental education in accordance with jobs and roles
  • Held seminars for training internal environmental auditors and advanced training
  • Reorganized capabilities needs, and implemented assessment
  • Promote environmental education in accordance with jobs and roles
  • Train and improve skills of environmental auditors
Prevention of Pollution
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Environmental risk management
  • No environmental pollution accidents
  • Updated wastewater disposal facilities at domestic manufacturing subsidiaries
  • Promoted observance of Environmental Facility Standards for prevention of environmental pollution, implemented environmental audits at eight facilities
  • Started low-density PCB waste disposal
  • Execute risk reduction measures at new overseas manufacturing facilities
  • Update wastewater disposal facilities at manufacturing subsidiaries both domestic and overseas facilities
  • Promote observance of Environmental Facility Standards for prevention of environmental pollution
  • Promote low-density PCB waste disposal
Chemical substance management and reduction
  • Continued reduction activities in accordance with the Chemical Substances Usage Standards
  • Introduced VOCs processing devices in China, reduced emission volume
  • Reduced volume of styrene used in expansion of paints inside molds
  • Continue reduction activities in accordance with the Chemical Substances Usage Standards (especially for VOCs, activities to use alternative materials and reduce emissions)
  • Promote and execute initiatives to completely discontinue use of 1-bromopropane
Environmentally Friendly Products and Services
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Creating environmentally friendly products
  • Operated in-house standards for environmentally friendly products
  • Calculated and disclosed greenhouse gases emitted while using products
  • Implemented education for environmentally-friendly design
  • Enhance environmentally friendly products
  • Improve accuracy of calculation of greenhouse gases emitted while using products
  • Ongoing implementation of education for environmentally-friendly design
Use of Sustainable Resources
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Using wood resources appropriately and effectively
  • Implemented primary investigation of traceability and sustainability of procured timber
  • Created framework for timber tallying system
  • Started construction of a business model for sustainable use of African Blackwood timber
  • Improve rate of confirmation of legality at time of cutting trees according to in-house standards
  • Organize timber procurement standards, due diligence procedures
  • Confirm supply conditions of certified timber, evaluate use thereof
  • Investigate and select out issues for improvement of forestry management skills at local sites (African Blackwood)
Reduction and recycling of waste
  • Promoted recycling of metals, etc.
  • Activities to reduce rejection rate during manufacturing processes
  • Effectively used sawdust waste
  • Promote effective use of waste
  • Reduce emission of waste by implementing waste liquid concentrating device
Conserving and effectively using water resources
  • Promoted water recycling at overseas manufacturing facilities
  • Checked water-related risks at all facilities of the Group
  • Introduce closed system at new factory in India
  • Promote water recycling at Chinese factories
Climate Change Mitigation and Adaptation
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Reducing greenhouse gas emissions related to business activities
  • Regarding greenhouse gas emissions,
    - Group-wide understanding of Scope 1 and 2 emission volumes
    - Expanded calculation scope to Scope 3
  • Upgraded to energy-saving equipment, installed LED for lighting
  • Regarding greenhouse gas emissions,
    - Improve precision of calculations for Scope 3
    -Conduct evaluation of emissions volume by third party
    - Formulate medium-to-long term reduction plan for Scope 1 and 2
  • Continue ongoing efforts to reduce greenhouse gas emissions at domestic and overseas facilities
Biodiversity Preservation Initiatives
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting forests and natural environment preservation activities
  • Held Enshunada coastal forest recovery activities
  • Participated in activities to protect rare organisms
  • Enshunada coastal forest recovery activities
  • Confirm growth status of tree nursery in Indonesia using satellite imaging
  • Participate in activities to protect rare organisms
Protection from Corruption
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Thoroughly preventing corruption, and building a deterrence system
  • Conducted surveys at domestic and overseas Group companies (54 companies)
  • Create Group-common operational guidelines
Responsible Participation in Politics
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Maintaining transparency with respect to participation in politics
  • Consistently applied systems for conferences, consultations and audits
  • Continue to consistently apply systems for conferences, consultations and audits
Fair Trade Practices
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Strictly adhering to fair competition and building a deterrent system to eliminate anti-competitive behavior
  • Implemented laws and regulations training for the Anti-Monopoly Act, etc., with a total of approximately 140 participants
  • Implement laws and regulations training for the Anti-Monopoly Act, etc.
Promotion of Social Responsibility in the Value Chain
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting sustainability in the supply chain
  • Executed survey of 79 companies before start of new transaction (self-assessment)
  • Executed educational session regarding procurement of timber (26 participants)
  • Improve supplier assessment system
  • Execute survey before start of new transaction (self-assessment)
  • Educate personnel in charge of procurement
Respect for Property Rights (Protecting Intellectual Property)
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Managing and appropriately using intellectual property
  • In-Group monitoring regarding handling of intellectual property
  • Hosted copyright seminars, lecture meetings
  • Effectively managed intellectual property owned by Yamaha
  • In-Group monitoring regarding handling of intellectual property
  • Internal education and awareness promotion for proper use of intellectual property rights of others (e.g. hosted copyright seminars, lecture meetings)
  • Effectively manage intellectual property owned by Yamaha
Product/Service Information Disclosure
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Appropriately disclosing information on the safety of products and services
  • Regular review of safety awareness promotion information
  • Operated in-house provisions for proper information disclosure
  • Periodic review of safety awareness promotion information
  • Consider revision to in-house provisions for proper information disclosure
Ensuring Product/Service Safety
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Ensuring product safety and taking immediate action when faced with a product safety issue
  • Revised standards for product safety risk assessment
  • Executed internal seminars
  • Establish effective methods to link information regarding past incidents with measures to preemptively prevent similar difficulties
  • Establish method to improve capability to detect risk during design and use
Quality Assurance
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Strengthening the quality assurance system and quality management
  • Expanded scope of operation of Group quality management system
  • Education in response to ISO 9001:2015 for QMS internal auditors
  • Promoted reinforcement of safety management for customers (resort business)
  • Expand scope of application of Group quality management system
  • Review quality assurance training system
  • Promote reinforcement of safety management for customers (music education business)
  • Improve quality governance
Sustainable Consumption
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Contributing to sustainability through products and services
  • Additionally certified Yamaha Eco products: 16 models
  • Yamaha Eco products additional certification goal: 40 models
Improving Customer Satisfaction
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Improving customer satisfaction with products and services
  • Implemented new member system to improve communication with customers
  • Promoted sharing information regarding customer opinions globally
  • Expanded training which focuses on customer perspective
  • Improve process to reflect customer evaluations in products and services
  • Improve management of customer support department
  • Promote systematic expansion of efforts to foster a culture of understanding customer orientation
Initiatives for Improved Customer Response and Support
Improving Customer Satisfaction
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Initiatives for improved and more uniform customer response and support
  • Began monitoring operation of Group After-sales Service Management Policies & Rules
  • Establish processes for customer support management
Personal Information Protection (Customer Data and Privacy)
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Preventing information leaks by managing the personal information of customers
  • Improved security for personal information management (preparation of storage facilities equipped with automatic encryption functionality)
  • Reinforce measures for prevention of leaks
  • Prevent recurrence of loss of terminal equipment
Enhancing Products and Services
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting universal design
  • Introduced and promoted "Omotenashi Guide"
  • Considered UD policy
  • Communicate UD policy both inside and outside company
  • Determine guidelines and consider introduction into provisions for each business
Proposing solutions for issues in society
  • Development of applications for thin film displacement sensors (wearable devices in healthcare field, etc.)
  • Plan products and services based on important social issues such as SDGs
Connection to Local Communities
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Building good relations with communities that are home to our offices and factories
  • Held discussions with local communities at individual offices (information exchange sessions, etc.)
  • Participated in local activities (environmental preservation, social welfare)
  • Hosted piano factory tours, 11,600 participants
  • Hold ongoing discussions with local communities at each facility
  • Ongoing active participation in local activities
  • Host piano factory tours
  • Develop framework for accepting visitors to Innovation Road
Promoting Music Culture (Promoting Initiatives through Sound and Music)
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Help promote and develop music culture
  • Music Time program: introduced to 248 schools in three countries
  • Introduction of musical instrument education in Vietnam: launched recorder club activities in 10 schools
  • Hosted and participated in local music events including Hamamatsu Jazz Week
  • Music Time program: introduced to 500 schools in four countries
  • Introduction of musical instrument education in Vietnam: expand recorder club activities to 50 schools in three cities
  • Host and participate in local music events including Hamamatsu Jazz Week
Contributing to Regional Community Development
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Helping regional community making use of resources
  • Promoted Oto-Machi Project for Community Development through Music
  • Promoted maintenance of musical instruments in Latin America (AMIGO PJ), systemized and expanded training program for fostering repair specialists of wind, string, and percussion instruments
  • Strengthen and promote Oto-Machi Project for Community Development through Music
  • Expand number of countries and organizations for Latin America activities (AMIGO PJ)
Support that Helps Foster Future Generations
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Provision of study experience to children and youth
  • Implemented manufacturing classes: hosted 4 times, total 320 participants
  • Began provision of digital music classroom teaching materials such as "VOCALOID for Education," "Guitar Class," "Koto Class," etc.
  • Implement manufacturing classes and evaluate new programs
  • Plan and develop educational support contents
Donations and Social Welfare Activities
Theme Results in Fiscal 2018 Plans in Fiscal 2019
Promoting donations and social welfare activities
  • Expanded activities to foster a volunteer spirit amongst employees
  • Evaluated continuation of support and the ideal state of support for areas affected by disasters
  • Expand activities to fostering a volunteer spirit amongst employees
  • Evaluate continuation of support and the ideal state of support for areas affected by disasters