Product/Service Safety

The Yamaha Group believes that the safety of its products, services, and facilities falls under the concept of fundamental quality that must be provided. Accordingly, we take steps to prevent adverse impacts on the lives, health, and assets of customers and other individuals involved in the lifecycles of our products and services. The Group defines provisions for ensuring the safety of products and services in the Compliance Code of Conduct. To put these provisions into practice, we implement the necessary systems and enhance design processes to create designs that are fundamentally safe.

The Yamaha Group endeavors to ensure and improve product safety through safety-conscious product design, safety inspections, and appropriate compliance with relevant laws and regulations.

Safety-Conscious Product Design

The Yamaha Group practices safety-conscious product design, and its efforts include incorporating a risk assessment process into design reviews at the development phase. Through the risk assessment process, we identify and project potential risks related to products and their use. We are thereby able to examine methods for the minimization or removal of these risks during the product design process.
To facilitate these efforts, we are entrenching the R-Map risk assessment method* as we move ahead with activities to further enhance the effectiveness of our risk assessments.

  • * The R-Map risk assessment method proposed by the Union of Japanese Scientists and Engineers entails mapping risks on a 6 x 5 matrix. This method is utilized for reducing risks during design processes and for evaluating product risks. The Ministry of Economy, Trade and Industry and the National Institute of Technology and Evaluation also evaluate risks using the R-Map method.

Product Safety Testing Facilities

The Yamaha Group has constructed a testing building equipped with safeguards against fires and explosions for the purpose of testing the safety of lithium-ion batteries and other components and products. This full range of in-house safety testing facilities allows for swift communication of safety test results to design and development divisions.

Testing building
Testing equipment

Safety Reviews of Major Products

The Yamaha Corporation Quality Assurance Division conducts labeling evaluations and safety inspections of major Yamaha Group products on the market (approximately 20 products per year) and provides feedback on the results to the relevant department in order to improve safety.

Safety inspections

Response to Product Regulations and Standards of Different Countries

The Yamaha Group monitors information regarding regulations, formulates internal policies, and implements systems to guarantee full compliance with the regulations and standards of relevant countries pertaining to product quality and safety as well as environmental protection.
Internal standards are established and revised in reflection of regulatory expansions and revisions and the introduction of new voluntary standards. In addition, information is shared among overseas subsidiaries to facilitate swift and accurate response to changes in the regulatory environments of countries of operation while frameworks for managing regulatory information are reinforced.
In response to the recent international tightening of regulations applying to electromagnetic waves and energy conversation, Yamaha Corporation has installed electromagnetic wave measurement equipment and various other kinds of measurement, analysis, and evaluation equipment at its facilities. This equipment is used to evaluate product and component prototypes for compliance with the regulations of relevant countries. Regulations for chemical substances have also become more stringent around the world, and in response to this trend the Company has implemented a management system for chemical substances contained in products and established its own Standards for Chemical Content in Products. These standards have been used to manage chemical substances across the supply chain during the product design and development phases and have helped facilitate legal compliance while reducing environmental impacts.
Human resource development programs are implemented to foster compliance understanding among relevant personnel and ensure good legal compliance. As one facet of these efforts, e-learning programs on regulations pertaining to products and Yamaha’s response frameworks were launched in fiscal 2022.

Anechoic chamber used for electromagnetic wave measurement

Immediate Action in the Event of Product Safety Issues

The Yamaha Group has put in place a system to ensure that it places top priority on the safety of customers. In the event of a safety issue involving a commercially sold product, the employee who learned of the incident shall immediately report it to the responsible department and to the Quality Assurance Department. The department that receives the report immediately notifies senior management of the issue. At the same time, the head of the Quality Assurance Department shall assemble representatives from the relevant departments from across the Company, moving to respond to the affected customers, notify the appropriate government authorities, and initiate measures aimed at preventing recurrence.

The Yamaha Group includes product safety risk assessment courses in its human resource training programs. These courses cover a variety of safety-related topics, ranging from examinations of safety issue case studies and risk management practices for all areas of operations spanning from the product development stage to post-development. When including the product safety courses discontinued after fiscal 2019, an aggregate total of 347 employees, primarily from the engineering and development divisions, completed these courses over the 12-year period from fiscal 2011 to fiscal 2022, making for a total of 1,820 hours of training.

In fiscal 2022, there was one market response incident involving a product safety defect. This incident did not result in personal injury and was not a legal violation resulting in punishment.