Personal Information Protection

The protection of personal information is an important social responsibility. The Yamaha Group complies with laws and regulations regarding personal information protection and has developed its Privacy Policy and internal regulations regarding personal information protection in order to ensure that we appropriately handle the important information we have in our custody, such as the personal information of customers using its products and services. In addition, the Group Personal Information Protection Standards, which apply to all domestic and overseas Group companies, were in effect from April 2019. These regulations are revised as needed based on changes in laws and social trends. Based on these regulations, we have developed manuals that explain key considerations when handling personal information, which are put into practice.
Furthermore, the Company has established an information security working group under the Risk Management Committee, which is chaired by the president. This working group monitors the status of compliance with personal information protection regulations, compiles reports on incidents, and examines potential work improvement measures. In addition, the Yamaha Group appoints individuals responsible for supervising the handling of personal information on a Groupwide basis, and individuals responsible for managing are named on a by-division basis. The Group has also established a system to respond quickly during incidents such as information leaks.

Personal Information Protection Training and Education

We are strengthening efforts to enhance and round out awareness of employees by conducting personal information protection training and education and audits for divisions handling personal information.

Personal Information Customer Service Organization and Responses

Based on the relevant laws and regulations, the Yamaha Group has set up a service organization regarding the personal information collected from its customers. The Group will respond to requests from customers or their proxies to disclose, change, delete, or stop usage of customer personal data held by the Group.

Customer Information Management Initiatives

The Yamaha Group manages personal information on a practical level out of consideration of information security based on the Group IT Management Standards, which detail policies regarding IT management of personal information. Personal information is stored in a system with an auto-encryption feature. In the unlikely case of an information leak, the system is structured so that only authorized personnel can view or use the personal information for an added degree of security.
There were no major incidents concerning the management of personal information in fiscal 2020.