The Yamaha Group has formulated the Group Quality Management Policies & Rules to guide quality management oriented toward the ongoing provision of satisfying customer experiences through products and services, and a quality management system has been implemented based on these policies and rules to drive improvements in quality.
Groupwide quality policies and objectives as well as important quality-related measures are deliberated on by the Quality Strategy Committee, which is chaired by an operating officer. Based on these deliberations, the president will issue instructions that will be relayed to business divisions and Group companies via the head of the Yamaha Corporation Quality Assurance Division. Business divisions and Group companies set their own targets based on Groupwide quality policies and objectives. The Quality Assurance Division of Yamaha Corporation conducts monitoring to confirm the degree to which these targets are met and to perform quality audits, and reports on these matters are issued to the Quality Strategy Committee.
In addition, we have established regulations stating that serious quality issues and their responses are to be managed in a concentrated manner by the head of the Quality Assurance Division of Yamaha Corporation in order to strengthen Groupwide quality assurance governance.