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Clavinova
Tour Cancelled
Following September Tragedy
amaha
planned a two-week nationwide Clavinova Tour last fall to familiarize
dealers with the many new features and capabilities of the new CVP200
Series. However, the first day of the tour was September 11, and
like so many other things on that day, the tour was cancelled.
In fact, the suspension of air travel left product specialists
in several cities around the country without flights out. Yamaha
presenters in Portland, OR and Park Ridge, NJ had to make their
way home by car.
Yamaha Piano Division responded to the cancellation by sending
all dealers a special CD and videotape that covered much of the
material that was to have been included in the tour presentations.
The CD was an audio brochure demonstrating all the voices
and styles of the new Clavinovas, performed live by Yamaha artists
and recorded straight from the instrument with no multi-tracking
or editing. The video highlighted the operation of the new screen,
the new Music Finder and Vocal CueTIME systems and more, with
tips on how to demonstrate these features to customers. Both presentations
were created in a short period of time, in response to the tour
cancellation, by the same people who had been stranded away from
home only days before.
Since then, Yamaha Piano Division representatives have been making
a concerted effort to get together with dealers around the country
to offer them a detailed personal orientation. The response has
been overwhelmingly positive from those people theyve connected
with, but they havent been able to see as many people as they
would have on the planned tour.
Fortunately, Winter NAMM 2002 represents a great opportunity to
make up for the lost tour, with Yamahas products and experts
out in full force. To any dealer attending NAMM who has not had
a chance to learn first-hand about the CVP200 Series, Yamaha has
extended a welcome to visit the Yamaha booth for a detailed, unhurried,
one-on-one orientation on this exciting new product.
In addition, Product Specialist and Marketing Consultant Craig
Knudsen and Product Specialist Philip Keveren will offer daily CVP200
Series performances at NAMM. Visitors can check at the Yamaha booth
to learn where and when to hear this duo, the same performers who
gave the Disklavier
Mark III and Disklavier
Pro 2000 their respective introductions.
Were doing this because we want to do it right,
Knudsen says. Since the tour was cancelled, heres a
chance for dealers and salespeople to hear the new CVP200 Series
in its full glory and appreciate its potential.
Yamaha will also be introducing the Clavinovas new Follow
Lights software and giving out free disks of God Bless
America to dealers at the show. This special disk includes
five arrangements of the patriotic standard-XG with Lyrics, Follow
Lights, SmartKey, You Are the Artist, and CueTIMEfor
a great point-of-purchase demonstration of the Clavinovas
capabilities.
For the people who were away from home giving the product demonstrations
on September 11, especially the ones in New Jersey, only a few miles
from the World Trade Center the day left indelible memories.
In New Jersey, the presentation had just gotten underway at a local
hotel when National Sales Manager Mark McNeary got word of the disaster
and stepped in to shut down the proceedings.
Everything we were planning on doing just seemed inappropriate,
recalls Electronic Keyboard Product Manager Cameron Shearer. We
decided to let everybody go home and deal with this.
McNeary, Shearer and Product Specialist Tom Folenta spent more
than four days driving back to Yamahas Buena Park, CA headquarters
in a rented van with all their presentation gear. Product Specialist
Dan Rodowicz and District Managers Jim Levesque and Bernie McCaffrey
drove home as well.
It was really an emotional experience, Shearer says.
As we were driving west through New Jersey and Pennsylvania,
wed see convoys of ambulances and fire trucks on their way
eastbound. It was a pretty amazing sight to see.
In Oregon, Knudsen, product specialists Brent Mills and Dane Madsen
and Assistant General Manager Jim Lynch found themselves with several
dealers who had traveled great distances to attend, so they offered
an abbreviated version of the days presentation before heading
home. We were all shocked and saddened, Knudsen says.
Obviously it was minus the humor, just the facts. 
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