Ensuring Product Safety
Philosophy on Ensuring Product and Service Safety
The Yamaha Group believes that the safety of its products, services and facilities falls under the concept of “fundamental quality” that must be provided. We take all possible measures to ensure that its products, services and facilities do not in any way damage the mental and physical well-being as well as the belongings of its customers by providing products, services and facilities that adhere to the Group’s Code of Conduct. If by some chance, the Company's customers are in any way inconvenienced, steps are immediately taken to provide appropriate relief and to prevent any recurrence. In order to put this into practice, we are working to strengthen design process toward essential safety design and to swiftly respond Company-wide when an accident occurs.
Taking Immediate Action When Faced with a Product Safety Issue
The Yamaha Group has put in place a system that enables a faster response to ensure the safety of customers. In the event of a product safety issue in the marketplace, employees who receive notification of a safety problem report it immediately to the applicable department and the Quality Assurance Division. After receiving the report, the head of the Quality Assurance Division promptly convenes the relevant departments from across the company, moving to respond to affected customers, notify the appropriate government authorities, initiate measures aimed at preventing recurrence and report to top management.
Responding to Product Safety Issues
In February 2013, Yamaha began recalling the golf club driver inpresX RMX. Non-standard screws are mixed in with the weight screws attached to the head part, which makes it possible for the head itself to fall off. As of June 24, 2013, we had inspected or replaced the parts for around 3,587 out of 3,800 units sold in total.
“Silent House” is an outdoor type soundproof room for which a recall was initiated in November 2011. There is a probability that the eaves over the entrance will fall down due to the onset of rust caused by the intrusion of rainwater from the caulked part of the eaves. As of the end of May 2013, Yamaha had completed response for 202 of the 215 products sold in total by conducting free inspections and repairs of the eaves.
Complying with Product Regulations and Standards Worldwide
Yamaha monitors trends in information for regulations and has decided on an internal policy and developed a structure for full compliance with regulations and standards worldwide pertaining to product quality and safety as well as environmental protection.
In recent years international standards that apply to electromagnetic waves have become increasingly stringent, and Yamaha Corporation has established a quality evaluation facility equipped with an array of measuring, analytical and evaluation devices including electromagnetic wave-measuring facilities. The design division plays a leading role in evaluating product and component prototypes for compliance with respect to the regulations of relevant countries at this facility.
Regulations for chemical substances have also become more stringent in different countries worldwide, and in line with this, Yamaha has created and implemented a management system for chemical substances contained in products and established its own Standards for Chemical Content in Products. These standards have been used to manage chemical substances in products during design and development and have helped facilitate legal compliance as well as minimize the environmental impact of products. The standards undergo revisions as and when necessary, in response to legislative expansion and change, the accession of voluntary standards and other factors.
An anechoic chamber used for electromagnetic wave measurement
Product Safety Training
In fiscal 2010, The Yamaha Group has initiated human resource training as well as product safety courses in efforts to prevent product safety issues from arising. In addition to introducing case studies of specific safety issues, the Group has commenced training courses in essential safety design policies as well as statutory and regulatory requirements with respect to product safety. During three years between fiscal 2010 and fiscal 2012, these courses were attended by a total of 112 employees comprising mainly engineers and personnel from development areas.
Initiatives Aimed at Raising the Level of Product Safety Awareness and Capabilities
The Yamaha Group places considerable emphasis on taking precautions during the development, design and production stages to prevent any incidence of product safety issues. From fiscal 2010, the Group has reinforced its design review procedures with respect to product safety, which includes incorporating risk management into design review at the time of development.
Furthermore, additional weight was placed on uncovering and predicting risks inherent in products from their design stage and use. Excluding their causes, the Group is ramping up its pursuit of essential safety design and promoting risk assessment that takes into consideration product design processes.